Contact HICAPS

To allow us to best help you, tell us about your enquiry

Are you an existing HICAPS user?

Yes - I currently use HICAPS or LanternPayNo - I am enquiring about a new HICAPS product or service

New Product / Service

You are able to contact the HICAPS team directly between Monday to Friday 8am to 6pm (AEST/AEDT):

Phone: 1800 805 780
Email: hicapssales@hicaps.com.au

If you would prefer to receive a call / email in response to your query please provide the below information as well as any other relevant notes.

Name

Phone

Email

Which HICAPS product or service are you enquiring about?

TerminalDigital Portal (LanternPay)Both / Unsure

Notes

Does your query relate to one of the below common scenarios?

Support

Please contact the HICAPS Help Desk for assistance with your query. The Help Desk is available Monday to Saturday 8am to 10pm (AEST/AEDT)

Phone: 1300 650 852

AMEX

If you are looking to opt-out of AMEX payments on your terminal, please email your request to hicaps.unsubscribe@hicaps.com.au including your Terminal ID and Merchant ID, and contact Amex directly on 1300 363 614 or amex.klcfn.maintenance@aexp.com

If you have a general enquiry about AMEX contact the Help Desk on 1300 650 852

HICAPS Digital Support

To get help with the HICAPS Digital portal, please review this page.

Which of the below best describes your query?

Service issue

Trinity Terminal - Service Issue

Please contact the HICAPS Help Desk for assistance with your query. The Help Desk is available Monday to Saturday 8am to 10pm (AEST/AEDT)

Phone: 1300 650 852

Ordering Stationery

You can now order stationery (receipt rolls) directly from your HICAPS Trinity Terminal via the Support button on the screen.

Please exit this form and follow these simple steps on the Trinity Terminal:

Tap Support on the screen
Tap Order Stationery
Tap on Order Roll
Enter your mobile number to track you order or Skip.

Once your order has been confirmed it will be automatically processed. Your requests are generally fulfilled within 5-10 business days.

If you require further information about using your Trinity Terminal please view our Terminal User Guide.

Add Providers to your Terminal

To add a Provider to an existing HICAPS facility please click here and complete the "Register a new Provider" form.

Adding Providers generally takes between 2 to 3 business days to complete.

To avoid delays, please be sure to provide all required documents and ensure that responses provided match those within your Medicare / Medibank Provider Letter.